These terms apply to trips planned and booked with rayMentor Holidays (“we”, “us”). Your written quote and booking confirmation set out the exact services, prices, payment schedule and cancellation charges for your trip — where they differ from this page, your quote applies.
Quotes and itineraries
- Itineraries and prices on our website are indicative and can be tailored to your dates, group and budget.
- A quote is valid for the period stated on it. Prices depend on availability and may change until your booking is confirmed, especially in peak seasons and on festival dates.
- Hotels and services are “or similar” where the named option is unavailable, and of an equal standard.
Booking and payment
- Your booking is confirmed once we receive the advance payment stated in your quote and send a confirmation.
- The balance is payable by the date shown in your quote, before travel begins.
- We accept UPI, bank transfer and cards. Please pay only to the account details we provide in writing.
- If the balance is not received on time, we may need to cancel the booking and apply cancellation charges.
Changes by you
We are always happy to help change dates, hotels or activities. Changes depend on availability, and any extra cost or supplier charge will be confirmed with you before we make the change.
Cancellations by you
- Please tell us in writing (WhatsApp or email) if you need to cancel.
- Cancellation charges depend on how close to travel you cancel and on the policies of the hotels, airlines and other suppliers in your itinerary. The applicable charges are set out in your quote before you pay.
- Some services — such as flights, peak-season hotel nights, houseboats, cruises and visa fees — may be non-refundable once booked. We will tell you which ones apply to your trip.
- Refunds, where due, are made to the original payment method after the suppliers concerned refund us.
Changes or cancellations by us
Occasionally we or our suppliers may need to change or cancel a service, for example because of weather, natural events, strikes, health advisories or government restrictions. We will offer a suitable alternative of similar standard or a refund of the amount we are able to recover from suppliers.
Passports, visas and health
- You are responsible for valid ID or passports, visas and any health requirements for your trip. We are glad to guide and assist with visa applications, but approval is decided by the authorities.
- Please tell us about any medical conditions, mobility needs or dietary requirements when you book.
Travel insurance
We strongly recommend travel insurance that covers cancellation, medical expenses and baggage, especially for international trips.
Our responsibility
We arrange services provided by independent suppliers such as hotels, transport operators and airlines, and we choose them with care. We are not liable for their acts or omissions, or for events outside our reasonable control, but we will always do our best to help you resolve any problem during your trip.
Your conduct
Please respect local laws, customs and the rules of the places you stay. Suppliers may refuse service for unsafe or unlawful behaviour, and costs arising from this are the traveller’s responsibility.
Complaints
If something is not right, please tell us straight away on +91 6282904633 so we can fix it while you are travelling. You can also email raymentorholidays@gmail.com.
Governing law
These terms are governed by the laws of India, and disputes are subject to the courts at Ernakulam, Kerala.
See also our Privacy Policy.